Archive for pet lodging

In a Hurry? Select Express Check-in

Most of you call in to our front desk staff to make appointments and reservations via a phone call and get an immediate response including a confirmation number (if you wish) for your pet’s future visit. A few clients have found it more convenient to send an e-mail or text message requesting certain dates, knowing they must receive a confirmation by phone or electronic message before they actually have their dates, accommodations and the services they desire.

The office staff at Fondren 5 Star Kennels is trained to ask questions regarding your wishes for your pet(s) services and add the details to the service contract for our pet care staff to follow. There are many options for our customized pet care and there are also price packages that might make a difference in your service selections. Basic information questions like “Has your departure date changed?  Is your pet still on the same diet? Have your pet’s vaccinations been updated?  Do we have correct contact information?” etc. are all important and must be addressed.

When a reservation is made weeks or months in advance of arrival, there is a chance the details have changed or need an update. If we do not ask or the client forgets to tell us their wishes or important changes at check-in, we have miscommunications instead of happy clients.

We do understand your concerns when you are rushing to get to your pet checked in and need to continue without delay to your next destination.

A solution that works for some of our clients is to request an EXPRESS CHECK-IN when you first contact us for services.  We will take the time then, before your check-in, to collect those details and then designate on your service contract that you’re expecting an EXPRESS CHECK-IN at arrival. Even then, if there is a necessary change that is remembered after check-in or if services are to be amended, you can always call or contact us to update this information.

With EXPRESS CHECK-IN your contract will be complete and all we need is to accept your pet and you’re quickly on your way.  Let us know and we will even provide curb service to get you, your pet and your pet’s belongings inside to the check-in counter.

If EXPRESS CHECK-IN is something you want for your next reservation please let us know when you call 281-835-4445 for a reservation.  Your concerns are important to us.  We welcome any questions or comments which will help us serve you in a better way.

What’s In A Name?

This has been a week of celebrities at Fondren 5 Star Kennels.  What a way to start the buzz when you see Lady Gaga, Justin Beiber and Katy Perry all here in the same week.  Lady Gaga came in for a long overdue style to her long blonde hair.  Justin and Katy both had styles too.  If the Paparazzi had followed them here you would have seen photos of a Malti-poo, a black male toy poodle and black and white Shi-poo, all  stepping out and looking fabulous in their new styles.

We’ve met a lot of pets with interesting names  through our grooming salon in the past years.   Celine,  Destiny and J Lo have been here as well as fashion icons like Gucci, Giorgio and Coco Chanel.  We have had knock out athletes such as Ali and  Tyson and Pro sports players such as Romo and Kobe.  We are looking for Payton and Eli to pop up soon.

A King has slept in our kennel.  With the King came a Queen, also a Duke, a Duchess, several Ladys, a few Barons , many Princes and Princesses as well as some Gods and Goddesses such as Zeus, Apollo, Gemini, Thor and Xena.  The political arena has been represented by Charles De Gaul (a French Bulldog),  Ladybird (a Labrador), Nixon (a Shi Tzu), Clinton (a Yorkie), Reagan, Bush and Dub-ya (all three Golden Retrievers).  Plenty of vehicles have shown up also such as  Chevy, Lincoln, Ford, Bentley, Hot Rod, Turbo, Harley and Crash!  We are still waiting for a Taxi.

Food is a big category for pet’s names such as Queso, Pumpkin, Taco, Taffy, Peaches, Coffee, Fudgey, Snickers, Hershey, Cinnamon, Pepper, Brie, Cheddar, Ginger, Honey, Gumbo, Tater and Tot.  Food names tend to make everyone hungry and go hand in hand with pets with names of color such as Scarlet, Blue, Roja, and Brownie.  Famous duos such as Romeo and Juliette,  Anthony and Cleopatra, Tom and Jerry,  Samson and Delilah, Lucy and Ethyl, Moe and Curly, Fiona and Shrek almost always show up together for their grooming appointments.

We have seen all kinds of weather (Snow, Sunshine, Sunny, Wendy, Misty) and planets too (Pluto,Venus and Jupiter).
As for cities, you cannot believe the number that have been in for a make-over,  such as Tahoe, Sedona, Savannah, Aspen, Boulder, Cheyenne, Dakota, Rio and Dallas.

Little Dog In A Dress We have trimmed fabrics such as Cotton and Velvet and refurbished retail stores such as Macy’s, Dillard’s and  Saks. We’ve carried brand names to our Groom room such as Converse, Shiner Bock,  Skittles,  Sonic, and Levi.   Some days we have noises like  Squeeker, Ping, and Thumper.  We have had only three  Calendar months so far;  April, May or Mae and June.  Our cartoon characters are  Dagwood, Goldie, Blondie,  Snoopy and Sarge.  Our novel pets are  Stella, Atticus, Scout, Jim and  Boo. 

All of the above names are  actual pets we have met professionally and are exceptions to the more usual or common names which we see daily in the kennel, groom salon, Dog Park,  Doggie Day Care or training room.  So before you name your new best furry friend, consider what is in a name and then go for it.  We have given you some really good ideas and you can thank us later when you make your lodging, grooming or training appointment.  Just so you’ll know,  the names Max and Buddy are still the most popular for male dogs while the most popular pet name for female dogs this year is Bella.

Important Tips For Reserving Pet Lodging

How do  Fondren 5 Star Kennel’s clients  get the kennel space they want  for the time period requested?   Our large kennel  accommodates a great number of guest,  some are new and are just getting acquainted while others we have known for years and are like family.  The busiest holiday times such as July 4th, Thanksgiving and Christmas,  find both new and established clients calling to reserve a space for their pets.   Although we are a large kennel, we are limited to an exact number of enclosures.   Clients are always asked to reserve early to assure a reservation for their desired dates and space and many people do this because they know in advance that they will be traveling during a holiday or vacation time.

Reserving lodging for pets today is much like making a hotel reservation.  Computer programs, designed specific to the industry, are used so that arrival/departure dates, room numbers, health, dietary and vaccine information, plus  additional scheduled services are all compiled in a pet’s lodging reservation.   A deposit or credit card number is required to hold a reservation which can be accessed for changes and confirmations without fees any time up to 48 hours before arrival.  

If your plans change and you must cancel your pet’s reservation, contacting us as soon as you know will most often allow for the change or cancellation without penalty.   If you have an unexpected need for boarding your pet, call us as soon as you know.  A wait listing is available for the busiest seasons so that cancellations can be processed and those openings can be matched with those waiting to  reserve.

So, now you know.  Calling in advance of your pet lodging needs or calling as soon as you make your plans (or purchase air fare) or calling as soon as you know you must cancel a reservation are all important tips for everyone in need of pet lodging to get the space and date desired.